Terms and conditions - Privacy policy

Terms and conditions

Please read these terms and conditions carefully before making your booking. By making a booking with us, including services of our parter, you agree to be legally bound by these terms and conditions as they may be modified and posted on our web site from time to time as well as other information contained in the website and shown on your vouchers.

Trusty Taxi App is owned by Annexus d.o.o., travel agency registered for toursit servcie and public transportation service.


All reservations must be made in the App.


Payments can be made in cash or credit card.


All payments are secure and we do not store credit card data of our customers after a payment has been made.


Cancellations can be made at any time. If the cancelation was made after the client was picked up and the trip started, the client has to pay only for that part of trip he used the taxi.


All our vehicles have special taxi insurance for passengers.


Every effort is made by the driver to get to you and to get you to your destination on time and in a safe and comfortable manor. However some circumstances beyond are control may prevent this, such as:

·       Adverse or sever weather conditionsRoad traffic accidents

·       Unforeseen traffic delays

·       Vandalism and terrorism

·       Industrial action by third parties

·       Problems caused by other customers

·       The vehicle being held or delayed by a Police officer or Government official

Taxi provider will not incur any liability what so ever in the event of delay due to circumstances out of there control.


Passengers are required to have all the necessary travel documents in accordance with the official requirements of the country which they travel to.

Information about whether you need a visa to enter the Republic of Croatia can be found on the following link: here.


In extreme circumstances and peak periods, the taxi service reserves the right to replace their vehicle with other forms of transport taxi, minibus, car etc. that will not necessarily be in traditional transfer service livery.


In the event of your flight being delayed, it is your responsibility to contact whiterides and inform us of your situation. For flight delays (arriving delays) our drivers will wait for one hour at no extra charge after the one hour there is a fee of 20.00 Euros an hour (this is to cover our drivers wages and parking fees). Please note that if you are delayed for a considerable time our driver may not be able to wait due to other transfer obligations, and it may be the case that we cannot collect you until a later time that day or other arrangements will be made at a cost to you.


Smoking is strictly prohibited in the vehicles. Children are not to be left unattended during the trip. Passengers are reminded that it is their responsibility to ensure that they are fit to travel. Passengers with a medical condition, for which they have not sought professional advice, are asked to inform the driver prior to departure.

When doing bookings online please include a note in the section “Notes” when inserting passenger details during booking. It is the passenger’s responsibility to check carefully the booking details / travel documents and inform us should any inaccuracies be found.

Passengers with special needs are to advise The Company of any requirements when effecting a reservation. Passengers are to ensure that they are in possession of all necessary (valid) documents prior to travelling. We reject every responsibility from consequences and expenses incurred by delays to desired destinations caused by traffic, border deadlock, and bad weather. Passengers are reminded to read the Terms and Conditions, which are included in the voucher.


Clients are requested to observe the no smoking rule on board.


Hazardous cargo, including dangerous weapons/illegal substances, is strictly forbidden in the vehicles. The Company/driver will fully co-operate with the appropriate Authorities to prosecute persons found in possession of forbidden items.

For any luggage which is bigger and heavier than usual has to be declined. Each passenger may take two suitcase plus one hand-carried luggage. Any lost property found aboard the transfer vehicles will be returned to our office. The transfer service do not take any responsibility for any luggage lost /stolen or damaged from their vehicles or during pick up and drop off times. Customer’s property/baggage is carried in our vehicles at the owner risk.


If you are travelling with your pets please include a note in the section “Notes” when inserting passenger details during booking. The client must be sure to be in possession of the International passport for animals. All animals should need to be transported in appropriate cages. All animals should be in possession of all vaccines required by both the point of origin and the destination country. The Company is not responsible in the event that the animal is not allowed to embark at the point of origin or to disembark at the country of destination due to lack of the necessary documents and vaccines. In such instances, the passenger travelling with the animal shall compensate the company for any eventual damages and expenses including the issuance of a return trip, if this is applicable. All dogs must be in possession of a leash and a mouth muzzle. All animals have to be announced at time of booking. The driver might, at his discretion disallow boarding of the animal irrespective if it is properly announced or in possession of all required documentation or vaccines. In such situations, The Company will not be liable to refunds of the animal and neither the passenger voucher.


Pursuant to Article 10, Paragraph 3 of the Consumer Protection Act, the Official Gazette 41/14, 110/15, written complaints about the quality of our services can be submitted in one of the following manners:

·       via e-mail sent to the following address: info@istra-transfer.com

·       via post mail to Annexus d.o.o., Buići 4b, 52440 Poreč, Croatia

A complaint may be submitted within 8 days of the ending of our services, and it will be replied to not later than 15 days from the receipt of the complaint at the address specified in the complaint as the “reply to” address.

Office manager: SLAVKO KNEŽEVIĆ

Privacy Policy

By using these websites, or any service provided therein, you agree to the terms of use and notices contained herein. If you do not agree to the terms of use do not use this site.


Annexus d.o.o. appreciates your privacy and therefore operates according to the following principles:

We explicitly state when we need your personal information. There is an opportunity to provide your personal information to a relevant third party who is the provider you have booked and paid for through the Annexus booking system. We also use your personal information to process your requests within the Annexsus system and periodically to keep you informed of news regarding the services or the Annexus system itself.

To ensure that we always have your correct information when you need our service or other information, please let us know if there is a change in your personal information or if you have made a mistake in entering it.

If you notice that Annexus is not in compliance with these principles, or you have any other objection regarding the way of business, please let us know at info@istra-transfer.com and we will use all economically justified efforts to investigate and correct the problem as soon as possible.

Annexus Website uses Google Analytics for marketing purposes.


These websites are intended for users for personal, non-commercial use. You may not modify, copy, distribute, display, publish or otherwise transmit or sell any information, service or product posted on this site.


The contents and formats on these web sites are the property of Annexus, a tourism agency and a travel agency, Buići 4b, 52440 Poreč, including photographs that are partly made of their own making and partly purchased on the shutterstock.com site, and are prohibited from downloading, copying and using them.


The information on this site is considered correct at the time of entry. All data will be reviewed regularly, and any errors removed immediately. Annexus reserves the right to change the information on this site without special notice.


By using these sites, you agree that you will not use the information provided here for any prohibited or illegal purposes or actions.


These pages may contain links to the pages of other legal and natural persons. These links are for your information only and Istria Transfer is not responsible for the accuracy of the information or the content of these sites.


Annexus reserves the right to change these website terms and conditions of use. Changes do not affect reservations made and paid already.


The purpose of the Annexsus website is solely to help users to be informed about accommodation, transportation and excursions through descriptions and pictures, and to check availability, and to make reservations and payments. You are advised that you must be of legal age to carry out transactions through our site, and that you hereby accept financial responsibility for transactions performed by you personally or by minors residing in your household. You are responsible for the oversight of minors who use your information here, and for the truth and accuracy of the information you provide us with when making a reservation or financial transaction. In case of any misuse of this site (registration of false reservation or similar) you will be forbidden to access the pages of Annexus d.o.o..


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Why are cookies used? – One of the main benefits of cookies is saving time and easier page navigation, as the cookie signals to the Web browser that you have returned to a page that was previously loaded. Statistical information about the attendance of certain information on the Web is created by cookies, therefore they are of great importance in recognizing the wishes of the visitors of the site, and therefore help us to satisfy the interests and wishes of clients for certain content on the page. Here, the primary role is played by Google Analytics page analytics, which is solely used to gather the necessary information about the performance of our pages in the market.

What are cookies? – A cookie is an option offered by your web browser. Most web browsers are set to accept cookies automatically, but if you wish, you can change your browser settings to decline cookies.


Annexus d.o.o. will strive to verify the accuracy of the information on this site and at the same time expand its offer.